Refund Policy

Thank you for visiting We want you to feel comfortable about transacting business with We endure the strictest policies for all of our products to ensure total customer satisfaction in every way. We take pride in providing as much information as possible prior to your purchase to avoid the hassle of the refund process. Please be sure in your order prior to placing it, and if you have questions we will be glad to answer them 24/7 via email or phone.

Under the rare circumstance of a refund, we will offer refunds for transactions processed on our website under strict conditions. If the product is unopened and untampered with, please contact us within 24 hours of receiving your order. We will be happy to exchange your product or issue a full refund once has received the return package. is not liable for shipping charges in the circumstance of a refund. All shipping charges will be deducted from the total cost of the refund. Thank you for reviewing our refund policy, and please contact us prior to your orders if you have a question or concern. Thank you!

Contact us via email at: This email address is being protected from spambots. You need JavaScript enabled to view it. 
Give us a call at: 805.473.3377

We will not accept refund requests submitted after 24 hours from the date of shipment from due to the quality control of the product(s).

We thank you for taking the time to review this important information.

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Shipping Notice

All of us at kratom therapy know how important your package is, we will do our best to get all orders placed before 3pm out same day. Due to high volumes orders can take 24 to 48 hours to ship, your patience is greatly appreciated. Orders are not shipped on Saturdays and Sundays. UPS does NOT ship to P.O. Box - "We suggest using UPS to ensure on time deliveries, as USPS tends to vary on delivery times. Please remember! Kratom Therapy currently will not ship to Arkansas, Alabama, Indiana, Vermont, Wisconsin, or Tennessee. We sincerely apologize for any inconvenience this may cause! We are not the shipping courier, as much as we would like to be one!"