Refund Policy

Thank you for visiting KratomTherapy.com. We want you to feel comfortable about transacting business with KratomTherapy.com. We endure the strictest policies for all of our products to ensure total customer satisfaction in every way. We take pride in providing as much information as possible prior to your purchase to avoid the hassle of the refund process. Please be sure in your order prior to placing it, and if you have questions we will be glad to answer them 24/7 via email or phone.

Under the rare circumstance of a refund, we will offer refunds for transactions processed on our website under strict conditions. If the product is unopened and untampered with, please contact us within 24 hours of receiving your order. We will be happy to exchange your product or issue a full refund once KratomTherapy.com has received the return package.

KratomTherapy.com is not liable for shipping charges in the circumstance of a refund. All shipping charges will be deducted from the total cost of the refund. Thank you for reviewing our refund policy, and please contact us prior to your orders if you have a question or concern. Thank you!

Contact us via email at: info@kratomtherapy.com
Give us a call at: 805.473.3377

We will not accept refund requests submitted after 24 hours from the date of shipment from KratomTherapy.com due to the quality control of the product(s).

We thank you for taking the time to review this important information.